Welcome to Yasmina Kabbara

We strive to provide a seamless and transparent buying experience for all our customers. This Buying Policy outlines the terms and conditions that govern your purchases on our website. By making a purchase, you agree to the terms outlined in this policy.

Ordering Process

To place an order on our website, simply browse our products, select the items you wish to purchase, and proceed to checkout. During the checkout process, you will be prompted to provide your shipping address, billing information, and payment details. Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.

We accept various payment methods to accommodate our customers' preferences, including credit/debit cards and cash upon delivery. All transactions are processed securely to ensure the safety of your financial information.

We strive to process and ship orders promptly to ensure timely delivery. Shipping options and estimated delivery times will be provided during the checkout process. Please note that delivery times may vary depending on your location and shipping method chosen.

We are pleased to offer international shipping to customers worldwide. Please note that additional shipping charges and import duties may apply depending on your location. International shipping options and estimated delivery times will be provided during the checkout process. For any inquiries regarding international shipping, feel free to contact our customer support team at info@yasminakabbara.com.

We appreciate your interest in shopping with us from around the globe!

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to our return policy. Please refer to our Returns & Exchanges Policy for detailed information on the return process and eligibility criteria.

While we strive to maintain accurate inventory levels on our website, occasionally certain items may be out of stock or unavailable. In such cases, we will notify you promptly and provide options for alternative products or a refund.

Prices displayed on our website are subject to change without notice. We may occasionally offer promotions, discounts, or special offers, which will be clearly indicated on our website. Promotional offers may be subject to additional terms and conditions.

At Yasmina Kabbara, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer hassle-free returns and exchanges within 14 days of purchase.

Please review the following guidelines for returns and exchanges:

Returns

  1. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

  2. Returns must be initiated within 14 days of receiving your order.

  3. To initiate a return, please contact our customer service team at info@yasminakabbara.com to request a return authorization.

  4. Once your return is approved, you will receive further instructions on how to return the item(s).

  5. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Exchanges

  1. Exchanges are subject to availability. If the desired size or color is not available, we will process a refund instead.

  2. To request an exchange, please contact our customer service team at info@yasminakabbara.com with your order details and exchange request.

  3. Once your exchange is approved, you will receive further instructions on how to return the item(s) and receive the exchange.

Refunds

  1. Refunds will be issued to the original payment method used for the purchase within 14 days of receiving the returned item(s).

  2. Please note that shipping fees are non-refundable, except in cases where the item received is damaged, defective, or incorrect.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  1. Items marked as final sale.

  2. Accessories (e.g., jewelry, hair accessories) for hygienic reasons.

  3. Items that have been customized or altered at the customer's request.

Quality Control Assurance

At Yasmina Kabbara, we prioritize quality control to ensure that all items shipped meet our stringent standards for excellence. Each product undergoes thorough inspection and quality checks before being dispatched to our customers, guaranteeing that they are sent in perfect condition.

Handling Defective Items

While we strive for perfection, we understand that occasional defects may occur despite our rigorous quality control measures. If you receive a defective item, please accept our sincere apologies for any inconvenience caused. Rest assured, we are committed to resolving the issue promptly and to your satisfaction.

Please contact our customer service team immediately upon discovering any defects, providing details and photos if possible. We will work swiftly to arrange a return, exchange, or refund, ensuring that you receive a replacement item or compensation as appropriate. Your satisfaction is our utmost priority, and we appreciate your understanding and cooperation in such situations.

Damaged or Defective Items

We ensure if you receive a damaged, defective, or incorrect item, please contact our customer service team immediately upon receiving your order. We will work with you to arrange a return, exchange, or refund at no additional cost to you.

 

Note: Our returns and exchange policy applies to purchases made directly through our website or authorized retail partners.

 

If you have any further questions or concerns regarding our returns and exchange policy, please don't hesitate to contact us at info@yasminakabbara.com

Contact Us

If you have any questions or concerns about our Buying Policy or your purchase, please contact us at info@yasminakabbara.com.

 

Our customer support team is here to assist you.

 

Thank you for shopping with Yasmina Kabbara.